Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Getting DNIS talk taimes prior to DNIS report

    Posted 01-29-2019 10:15
    No replies, thread closed.

    Hello all-

    I'm trying to pull the total talk times for a DNIS from prior to the DNIS report being live. I can get it on the interactions report, but of course it can't be exported to excel. 

    Anyone have any ideas or know how to query for it? Sitting with a calculator and summing the times is annoying :)

    Thanks!

    Ben


    #Reporting/Analytics

    ------------------------------
    Benjamin Winter
    Mortenson Family Dental
    ------------------------------


  • 2.  RE: Getting DNIS talk taimes prior to DNIS report

    Posted 01-30-2019 17:01
    No replies, thread closed.

    Benjamin-

    We are currently working on the interactions export to CSV in development, but in the meantime, if you want to pull that data, you could do so via the API.  

    https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html

    Thanks!
    DK



    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


Related Content