Workforce Engagement Management

Hi @Chloe McVeigh,

If the configuration previously worked and the issue only occurs when creating a group activity plan with a daily recurrence and no end date, it may be worth checking whether there have been any recent changes to your WFM configuration or platform updates.

A few things I would suggest reviewing:

• Try creating the same daily group activity plan with an end date to determine whether the issue is specifically related to the "no end date" setting.
• Verify whether the problem occurs for all management units and groups or only for a specific one.
• Check if there are any recently created activity codes, planning groups, or business unit changes that could be affecting validation.
• Review the browser's Developer Tools (Network/Console) while saving the activity plan. Sometimes the UI only displays a generic error, while the API response provides more detail.
• Confirm whether other administrators experience the same behavior, which can help determine if it's configuration-related or user-specific.

Since you mentioned that the same setup worked in the past, this could also be worth raising with Genesys Customer Care if the issue is reproducible. Providing the activity plan configuration, timestamps, and any API error details would help speed up the investigation.

It would be interesting to know whether anyone else in the community has recently encountered this issue with daily recurring group activity plans that have no end date.

Hope this helps, and please let us know what you find.

Hi @Chloe McVeigh,

If the configuration previously worked and the issue only occurs when creating a group activity plan with a daily recurrence and no end date, it may be worth checking whether there have been any recent changes to your WFM configuration or platform updates.

A few things I would suggest reviewing:

• Try creating the same daily group activity plan with an end date to determine whether the issue is specifically related to the "no end date" setting.
• Verify whether the problem occurs for all management units and groups or only for a specific one.
• Check if there are any recently created activity codes, planning groups, or business unit changes that could be affecting validation.
• Review the browser's Developer Tools (Network/Console) while saving the activity plan. Sometimes the UI only displays a generic error, while the API response provides more detail.
• Confirm whether other administrators experience the same behavior, which can help determine if it's configuration-related or user-specific.

Since you mentioned that the same setup worked in the past, this could also be worth raising with Genesys Customer Care if the issue is reproducible. Providing the activity plan configuration, timestamps, and any API error details would help speed up the investigation.

It would be interesting to know whether anyone else in the community has recently encountered this issue with daily recurring group activity plans that have no end date.

Hope this helps, and please let us know what you find.

Hi @Chloe McVeigh,

If the configuration previously worked and the issue only occurs when creating a group activity plan with a daily recurrence and no end date, it may be worth checking whether there have been any recent changes to your WFM configuration or platform updates.

A few things I would suggest reviewing:

• Try creating the same daily group activity plan with an end date to determine whether the issue is specifically related to the "no end date" setting.
• Verify whether the problem occurs for all management units and groups or only for a specific one.
• Check if there are any recently created activity codes, planning groups, or business unit changes that could be affecting validation.
• Review the browser's Developer Tools (Network/Console) while saving the activity plan. Sometimes the UI only displays a generic error, while the API response provides more detail.
• Confirm whether other administrators experience the same behavior, which can help determine if it's configuration-related or user-specific.

Since you mentioned that the same setup worked in the past, this could also be worth raising with Genesys Customer Care if the issue is reproducible. Providing the activity plan configuration, timestamps, and any API error details would help speed up the investigation.

It would be interesting to know whether anyone else in the community has recently encountered this issue with daily recurring group activity plans that have no end date.

Hope this helps, and please let us know what you find.

Hi @Chloe McVeigh,

If the configuration previously worked and the issue only occurs when creating a group activity plan with a daily recurrence and no end date, it may be worth checking whether there have been any recent changes to your WFM configuration or platform updates.

A few things I would suggest reviewing:

• Try creating the same daily group activity plan with an end date to determine whether the issue is specifically related to the "no end date" setting.
• Verify whether the problem occurs for all management units and groups or only for a specific one.
• Check if there are any recently created activity codes, planning groups, or business unit changes that could be affecting validation.
• Review the browser's Developer Tools (Network/Console) while saving the activity plan. Sometimes the UI only displays a generic error, while the API response provides more detail.
• Confirm whether other administrators experience the same behavior, which can help determine if it's configuration-related or user-specific.

Since you mentioned that the same setup worked in the past, this could also be worth raising with Genesys Customer Care if the issue is reproducible. Providing the activity plan configuration, timestamps, and any API error details would help speed up the investigation.

It would be interesting to know whether anyone else in the community has recently encountered this issue with daily recurring group activity plans that have no end date.

Hope this helps, and please let us know what you find.