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  • 1.  Getting Error While Integrating with Kore AI

    Posted 09-04-2024 03:52
    Edited by Shrinivas Kawande 09-04-2024 05:33
      |   view attached
    No replies, thread closed.

    I'm calling Kore AI in Genesys inbound message flow.

    I have installed the Kore AI Bot connector and configured all the details in Genesys and Kore AI side. 
    In Genesys I have Create a new inbound message flow in that Added the bot connector using the call bot connector option and 

    1. Selected the bot connector
    2. Select the bot from the available bots of this bot connector (its basically shows Kore AI Bot)
    3. Done the Messenger configurations
    4. Done Messenger Deployment

    A script will be generated in the messenger deployment and pasted this script in online the html complier

    but it's not working properly its going Failure mode

    in this image its showing the bot connector and bot of Kore AI


    please help me with this why it's going in failure mode

    in failure mode i have set the error message and error type


    #API/Integrations

    ------------------------------
    Shrinivas Kawande
    Capgemini Technology Services SAS
    ------------------------------



  • 2.  RE: Getting Error While Integrating with Kore AI
    Best Answer

    Posted 09-04-2024 09:12
    No replies, thread closed.

    Hello Shinivas, 

    I see that Capgemini has a Customer Care case open. This would be the correct route as they will need to investigate technically more so than we can do in a public forum. 

    Please provide failed interaction ids for the team to investigate. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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