y-okano | 2020-02-11 09:36:08 UTC | #1
We want to confirm Genesys Cloud Users which are assigned certain ACD Skill and assign/change ACD skill easily but we cannot now with Standard Genesys Cloud client admin menu.
To consider developing custom application I confirmed PureCloud API which enabling so but it seems there is not such an API. Could you tell me there is an API enabling so and if not, could you consider to develop it?
Thanks, Yasushi Okano
tim.smith | 2020-02-11 16:55:45 UTC | #2
Take a look at the routing skills APIs https://developer.mypurecloud.com/api/rest/v2/users/index.html
y-okano | 2020-02-12 00:22:05 UTC | #3
Thanks Tim,
Yes I'm also checking APIs you taught me. But customer want to specify which users are assigned specific ACD Skill at one time so I think we need an API like this.
GET /api/v2/users/routingskills/{skillId} Get User Id list which are assigned specific Skills.
Thanks, Yasushi Okano
tim.smith | 2020-02-12 15:40:21 UTC | #4
You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas
y-okano | 2020-02-13 05:39:44 UTC | #5
Thanks for your support Tim,
Yasushi Okano
system | 2020-03-15 05:39:46 UTC | #6
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