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  • 1.  Getting Knowledge Article IDs

    Posted 04-23-2025 14:03
    No replies, thread closed.

    Hi, when a chatbot answers a question using an article, how can we find the ID of the article? In Architect, I can get the text of the article name (Session.LastKnowledgeQuestion), but I'd like the ID of the article.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Carlos Martelo
    Senior Director, Product Management - Vault Medical
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  • 2.  RE: Getting Knowledge Article IDs
    Best Answer

    Posted 04-23-2025 19:24
    No replies, thread closed.

    Hi Carlos, 

    This article details on how you can access the knowledge article result - https://help.mypurecloud.com/articles/control-knowledge-behavior-in-your-voice-or-digital-bot-flow/



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    Dhanalakshmi Vasudevan
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    Original Message


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