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  • 1.  Getting message "There was a problem trying to load this person's roles"

    Posted 10-24-2023 19:15
    Edited by Diego Castillochavarria 10-24-2023 19:15
    No replies, thread closed.

    This happens when select the roles tab for a  user from  People & Permissions > People

    The user already has a role with the permission "Authorization > role> view"

    Has anyone experienced this?


    #SystemAdministration

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    Diego Castillo
    Teleperformance USA
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  • 2.  RE: Getting message "There was a problem trying to load this person's roles"

    Posted 01-02-2024 14:50
    No replies, thread closed.

    I think that only applies to the Role listing, not to the actual role tab in People.  This one allows you to assign roles to users but not yourself:  General  Role Manager

    This one might also allows you to view a person's roles:  General  Person Administration



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Getting message "There was a problem trying to load this person's roles"

    Posted 01-02-2024 19:44
    No replies, thread closed.

    Thank you Robert,

    That makes sense. It is solved now.

    Thanks.



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    Diego Castillo
    Teleperformance LATAM
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