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  • 1.  Getting question answer in survey bot flow

    Posted 08-16-2025 21:52
    Edited by Brennan Bugbee 08-17-2025 12:05

    I'm trying to build a bot flow where I can ask the caller a question and accept any response. I then want to perform some actions on the response that has been translated to text. The only way I've found I can do this is to create a survey and ask free input questions. But I'd like to know how I can access the response to the question? I have looked at QuestionResult, but that seems to only contain properties belonging to the question itself. I'd prefer if I could use a regular bot flow because that is more flexible.


    #Architect

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    Brennan Bugbee
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  • 2.  RE: Getting question answer in survey bot flow

    Posted 08-18-2025 11:29

    I think I've found a decent solution switching to a regular bot flow and using slots to capture arbitrary responses.



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    Brennan Bugbee
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  • 3.  RE: Getting question answer in survey bot flow

    Posted 08-19-2025 10:48

    If you use a Virtual Agent you can have an AI Powered slot which has a Free-form format, if you want to go that route



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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