Ali | 2018-03-22 22:54:51 UTC | #1
I am creating a custom dashboard for my organization to show Analytics Metrics like (Queue Name, Avg Hold, On Queue, Off Queue, Total Calls, Service Level and few other) I can see the Purecloud.com web is changing these metrics realtime using websockets. Is there any way i can get these values by subscribing to the api hub. Perhaps i can use signalR for that.
tim.smith | 2018-03-23 00:24:20 UTC | #2
Yep. https://developer.mypurecloud.com/api/rest/v2/notifications/notification_service.html
system | 2018-04-23 00:24:25 UTC | #3
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