Tommy | 2018-08-09 15:35:41 UTC | #1
I want to get the user status by using the API.
The status is as follows. 1.In-Queue:talking 2.In-Queue:hold 3.In-Queue:ACW 4.In-Queue:Waiting 5.Presence、Secondary Presence
I would like to know which API I have to use to get the current status.
best regards, Tommy
tim.smith | 2018-08-10 13:50:43 UTC | #2
I'm not sure what you're looking for with the first 4 points with regards to user status. Those seem like queue level stats you would derive from conversation detail query results, or possibly from the analytics queue observation query.
For user presence and routing status, see the Understanding Presence article.
Tommy | 2018-08-24 05:10:18 UTC | #3
Thank you for your reply.
I want to create a real time monitoring seating chart. This is the GUI based tool and it displays the current status of user.
This tool executes the API every second as many as the number of user to display its status. For example, it executes the API 5 times in a second when 5 users exist.
Good Regards,Tommy
tim.smith | 2018-08-24 15:32:48 UTC | #4
Tommy, post:3, topic:3348
This tool executes the API every second as many as the number of user to display its status.
You should be using real time notifications for this. Subscribe to the presence topic for each user.
system | 2018-09-24 15:32:51 UTC | #5
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