Genesys Cloud - Main

Hello, when an incoming message is accepted using the embeddable framework, an interaction window pops up. See screenshot attached. When an incoming call is accepted, the interaction window doesn't pop up and the user cannot get it to open. How can I make it so that the interaction window pops up or is available for incoming calls, just like it is available in incoming messages?

Hi Carlos,

It's been a while since I've used the embeddable framework however I believe the seperate interaction window is only available for digital interactions. For voice interactions the call controls are all in the main window only.

Kind regards,

Gary

Hello, when an incoming message is accepted using the embeddable framework, an interaction window pops up. See screenshot attached. When an incoming call is accepted, the interaction window doesn't pop up and the user cannot get it to open. How can I make it so that the interaction window pops up or is available for incoming calls, just like it is available in incoming messages?