There is get /api/v2/authorization/divisions/limit for your division limit
Which will show you some other API requests to get some of your limits and limit change requests.
Beyond that limits page and those APIs that is as far as I can help. Maybe someone else has some extra resources
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Anton Vroon
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Original Message:
Sent: 05-26-2025 07:28
From: Victor Shvetsky
Subject: Getting the number of skills, queues, agents. divisions used vs. maximum available
Thanks! But what about max number of divisions, queues, agent groups, etc... Especially since some of them were negotiated to be higher than the default. I am trying to figure out a way to retrieve all of that programmatically.
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Original Message:
Sent: 05-25-2025 18:19
From: Anton Vroon
Subject: Getting the number of skills, queues, agents. divisions used vs. maximum available
Across the entire org?
get /api/v2/routing/skills
Will provide a total number of skills.
And the maximum number of skills you can have per org is 2000, which you can see here:
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Anton Vroon
Original Message:
Sent: 05-24-2025 03:41
From: Victor Shvetsky
Subject: Getting the number of skills, queues, agents. divisions used vs. maximum available
Hi,
this may be a bit of a strange question, but we need to track the number of skills still we can assign inside Genesys for our account. And we need to tell how many are left for us unassigned. Does any one know what API calls could give us this info?
Thank you!
#API/Integrations
#Implementation
#SystemAdministration
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We proudly support Ukraine!
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