Genesys Cloud - Main

Hi,

I have question regarding call priority based on caller ID, is it possible to give a high priority for a customer number who tried to call us many times during the day ?

Thank you in advance.
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration

You can use a data action to check analytics to see if there have been calls from that ani.  If so assign whatever priority you want in the transfer to ACD.

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Melissa Bailey
Genesys - Employees
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Hi Melissa,

Yes, so it works if we do it through this Data Action, I will try to build it and make a test call.
Many thanks for your help.

Regards

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Mostafa Oudderhem
SABIO FRANCE SAS
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Original Message:
Sent: 01-12-2022 09:52
From: Melissa Bailey
Subject: Give high priority for a customer number who has tried to call us many times during the day

You can use a data action to check analytics to see if there have been calls from that ani.  If so assign whatever priority you want in the transfer to ACD.

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Melissa Bailey
Genesys - Employees
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