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  • 1.  Global variables

    Posted 08-20-2020 21:19
    No replies, thread closed.
    Does the idea of Global variables exist in GC? I can set a Flow and Task variables but if I can't use an Inbound Flow variable in an InQueue Flow.

    Any feedback is appreciated
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Kleid G
    Mindsight
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  • 2.  RE: Global variables

    Posted 08-20-2020 22:58
    No replies, thread closed.
    Not really.  What I do is create a Data Table called Server Parameters and the populate with the global variables I want.  I also use a Data Action to write back to these if need be.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Global variables

    Posted 08-21-2020 02:11
    No replies, thread closed.
    Have you tried Set Participant Data (in Inbound Flow) and Get Participant Data (in In-Queue Flow)?

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    Malcolm Green
    Nexon Asia Pacific
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  • 4.  RE: Global variables

    Posted 08-21-2020 02:28
    No replies, thread closed.
    Yeah I had  pretty much the same question a few months back.  If you're referring to something like what URS can do in Pure/Genesys Engage where it can track a variable value across all interactions, then Participant Data or a Data table are about the only ways to do it.

    @Robert Wakefield-Carl can you please point me to the API you use to update/change the data table?  How complex is the Data Action you built for it?​

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


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