Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Google Dialog Flow integration (Galician language) with Genesys Cloud

    Posted 10-14-2024 12:20
      |   view attached

    Hi all!! do you know if galician could be supported for speech recognition? 

    we would like to have an Architect flow with two supported languages:,

    1) es-es using Dialog Engine bot flow

    2) es-gl (galician) using Google DialogFlow CX addon 

    What we have configured on google side:


    we tried multiple times, changing different things, but the logs Genesys Care provide us are always the same:

    t:"2024-10-10T09:03:05.849Z",

    message:"Throwable error getting CX analyzeContent response.",

    logger_name:"c.g.l.b.d.c.DialogflowCXSession",

    thread_name:"grpc-channel-executor:CACHED-4676",

    level:"ERROR",

    stack_trace:"com.google.api.gax.rpc.InvalidArgumentException: io.grpc.StatusRuntimeException: INVALID_ARGUMENT: Dialogflow text-to-speech doesn't support language 'gl'.

    at com.google.api.gax.rpc.ApiExceptionFactory.createException(ApiExceptionFactory.java:92)

    Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException: 

    Assembly trace from producer [reactor.core.publisher.MonoLift] :

    reactor.core.publisher.Mono.create

    com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:74)

    Error has been observed at the following site(s):

    *______Mono.create ? at com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:74)

    |_ Mono.doOnCancel ? at com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:87)

    correlationId:"288f33c0-580d-4aa1-b19b-fafb97695cc0",

    conversation:"688bcbb9-7e28-4c27-a7e0-e9384c27f2e2",

    We tried configuring Genesys cloud without TTS etc...but still doesn't work 

    I'll provide attached same call logs from google side.

    Any ideas???? THANKS in ADVANCE!

    Case; Case# 0003584397 - Problem integrating languaje Galician on Google DialogFlow CX Add-on on Genesys Cloud


    #API/Integrations
    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    David Fradejas Tomás
    Genesys Senior Consultant
    ------------------------------

    Attachment(s)

    txt
    downloaded-logs-20241014-093211.txt   19 KB 1 version


  • 2.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud
    Best Answer

    GENESYS
    Posted 10-15-2024 15:48

    Hello David,

    Thank you for providing that case number. If I was reading some of the notes on the case, it's likely an issue on the Google side of things.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    GENESYS
    Posted 10-16-2024 09:33

    Hello David, 

    I have also answered your question here on this thread. 

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 4.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    Posted 10-16-2024 09:49
    Edited by David Fradejas Tomás 10-16-2024 09:51

    Thanks @Cameron Tomlin !!!

    Just to be all aligned, the idea is SUpport for DIalog Engine Bots ....this question is for Google DIalogflow

    ------------------------------
    David Fradejas Tomás
    Genesys Senior Consultant
    ------------------------------

    Original Message


  • 5.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    Posted 10-17-2024 10:48

    Hi Cam,

    Is it the same answer for Google Dialogflow?? i think you were talking about Dialog Engine.

    Thanks.



    ------------------------------
    David Fradejas Tomás
    Genesys Senior Consultant
    ------------------------------

    Original Message


  • 6.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    GENESYS
    Posted 10-17-2024 11:35
    Edited by Cameron Tomlin 10-17-2024 11:39

    Hello David, 

    Looking at the Google Dialog flow documentation it does look like Galician is supported. Sorry this took so long to respond I had to dig through Google documentation as they are the author of the integration. 

    At this point it looks like you have a case open with Customer Care, I would highly recommend opening a support case with Google as well. 

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 7.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    GENESYS
    Posted 10-23-2024 12:02
    Edited by Cameron Tomlin 10-23-2024 12:04

    Hello David, 

    I actually found a work around.

    If you configure an agent in Spanish language in dialogflow and put any locution using the tag voice name + the voice in Galician in the dialogflow ssml output (Ex: <speak><voice name='gl-ES-Standard-A'>Esta é unha proba en galego, contesta</voice></speak>) it says it in Galician correctly, that is to say that the text-to-speech if the agent is Spanish and the voice is in Galician it works.

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 8.  RE: Google Dialog Flow integration (Galician language) with Genesys Cloud

    Posted 10-24-2024 03:23

    Do you mean MY workarround ??? :)



    ------------------------------
    David Fradejas Tomás
    Genesys Senior Consultant
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources