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  • 1.  Google TTS

    Posted 02-03-2025 07:38
    No replies, thread closed.

    Hello

    We use Google TTS for our IVR and Google updated the voices to new versions last week.

    The voices that are in the examples, when deployed aren't the voice examples Google have shared. We have raised a ticket, but I was wondering if anyone else is having this too?

    Thanks

    Shauna


    #Telephony

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    Shauna Gibson
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  • 2.  RE: Google TTS
    Best Answer

    Posted 02-03-2025 08:16
    No replies, thread closed.

    Morning Shauna,  Kind of sounds like you might need to open and re-publish the flows.

    I'd check a couple of things to make sure it all configured correctly first.

    1. What is the default TTS engine configure
    2. If you create a new flow, does that flow have the correct TTS Engine listed in the "Supported Languages" Section of the Flow config?
    3. Publish the new Flow and test it

          If those things are correct I would expect to hear the proper voice.

           

         



    ------------------------------
    Chris Martin
    Genesys Cloud Analyst
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  • 3.  RE: Google TTS

    Posted 02-03-2025 08:43
    No replies, thread closed.

    Thanks Chris, I'll check these things! 



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    Shauna Gibson
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    Original Message


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