Hi Jakub, there is no built in connector, so you are possibly using a connector from the Genesys Cloud AppFoundry
With regards to multiple logins, this is when there is more than one login, e.g. multiple tabs in a browser(s) or logged in via embedded client and Genesys cloud app or browser etc
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 12-11-2025 01:37
From: Jakub Zychowicz
Subject: Grayed out buttons in Genesys
We have Genesys "built-in" CRM; we don't use any add-ons to Chrome or desktop apps.
It is unlikely that a user logs in from multiple devices/connectors. 🤔
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Jakub Zychowicz
Original Message:
Sent: 12-10-2025 08:35
From: Samuel Jillard
Subject: Grayed out buttons in Genesys
Hi Jakub,
It sounds like its losing phone connectivity, this can be caused by having multiple concurrent logins: Why do multiple concurrent Genesys Cloud logins cause problems?
Which connector are you using to integrate with the CRM?
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 12-10-2025 06:11
From: Jakub Zychowicz
Subject: Grayed out buttons in Genesys
hi,
We have Genesys integrated with CRM, and some users are randomly experiencing greyed-out buttons, which prevent them from picking up calls.
It's hard to collect logs, because the issue happens randomly.
What we do - clear cache, use Chrome, log out / log in. Sometimes it helps, sometimes not.
Does anyone have a similar issue and have a fix for that?
#Omni-ChannelDesktop/UserInterface
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Jakub Zychowicz
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