Genesys Cloud - Main

hi,

We have Genesys integrated with CRM, and some users are randomly experiencing greyed-out buttons, which prevent them from picking up calls.

It's hard to collect logs, because the issue happens randomly.

What we do - clear cache, use Chrome, log out / log in. Sometimes it helps, sometimes not.

Does anyone have a similar issue and have a fix for that?

Hi Jakub,

It sounds like its losing phone connectivity, this can be caused by having multiple concurrent logins: Why do multiple concurrent Genesys Cloud logins cause problems?

Which connector are you using to integrate with the CRM?

hi,

We have Genesys integrated with CRM, and some users are randomly experiencing greyed-out buttons, which prevent them from picking up calls.

It's hard to collect logs, because the issue happens randomly.

What we do - clear cache, use Chrome, log out / log in. Sometimes it helps, sometimes not.

Does anyone have a similar issue and have a fix for that?