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  • 1.  Group General information

    Posted 04-03-2023 04:29
    No replies, thread closed.

    Hello,

    As compared to the image posted in the Genesys Resource Center article (https://help.mypurecloud.com/articles/groups-page/),
    there is a slight difference on the actual Admin > Directory > Groups page.

    [Image]



    [Acual page]



    As you can see from the image above, the chat icon is missing.
    Despite trying several setups, I was unable to make the chat icon appear.
    I am requesting your assistance in making the chat icon appear just like the one in the Genesys Resource Center image.
    Is there any necessary setup or permission required to make it appear?

    Also, the call icon represents "Make Call," but it does not seem to be working currently.
    On the other hand, the star icon is used to add the group to favorites.

    Best regards,


    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Cho Jeong Yoon
    Hansol Inticube Co., Ltd.
    ------------------------------


  • 2.  RE: Group General information

    Posted 04-17-2023 05:31
    No replies, thread closed.
    Hello Cho Jeong Yoon,
     
    in most cases where an icon is missing in Genesys, it is due to missing role permissions. Even in the master admin permission, not all permissions are included by default. Please check under
    Admin --> people --> your accound --> "view permissions" tab
    if you have sufficient permissions for chat and configuration of groups.
     
    Best regards
     
    Christoph


    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


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