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  • 1.  Guidance on Displaying "Guest is Typing" Indicator to Agents

    Posted 06-27-2025 05:37
    No replies, thread closed.

    Hi,

    We have a requirement to display a "Guest is typing" indicator to agents during chat interactions. Could you please advise which API can be used to detect when a guest is typing?

    Alternatively, if there's a more suitable approach beyond using an API, I'd appreciate your recommendation on how best to implement this functionality.

    Thanks. 


    #API/Integrations
    #DigitalChannels

    ------------------------------
    SATYA NARAYANA
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  • 2.  RE: Guidance on Displaying "Guest is Typing" Indicator to Agents
    Best Answer

    Posted 06-27-2025 08:00
    No replies, thread closed.

    Hello Satya, 

    If you are using web messenger this can be done in the messenger configuration, under Apps -> Typing indicators. You can turn on both "Inform end users when agent or bot is actively typing" and "Inform agent when the end-user is actively typing" 

    If you are using chat I believe you have to work with notifications, which can be found here. But please be aware that ACD chats are Version 1 and 2 are now depreciated. 

    Hope this helps!

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


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