Genesys Cloud - Developer Community!

Hi,

Hi , I'm seeking guidance on the best approach or logic for mapping recording segments-in threaded emails, asynchronous chats, or voice interactions to their respective session IDs, especially when multiple recording segments exist per interaction.

Currently, our logic relies on timestamps to associate recording segments to the session Id, but we've found this method is not always optimal or accurate. I wanted to ask if there are more effective strategies or best practices for achieving reliable mapping in these scenarios.

Your insights and recommendations would be greatly appreciated.