Genesys Cloud - Main

Dear Community Developers,

I'm currently working on a use case involving Genesys Digital Campaigns, and I'd appreciate your guidance.

My objective is to handle scenarios where a digital message (Email or SMS) fails to send. Ideally, when such a failure occurs, I'd like to update specific fields in the associated contact list record.

I explored Digital Rule Management, but I noticed that only the following wrap-up codes are available for configuration:

1. OUTBOUND-MESSAGE-SENT

2. OUTBOUND-RULE-SKIPPED

Unfortunately, there doesn't appear to be an option to trigger rules based on message failures such as "OUTBOUND-MESSAGE-FAILED" or similar conditions.

If anyone has faced a similar challenge or found an effective approach to manage failed message deliveries and update contact lists accordingly, I'd be grateful for your insights.

Thank you in advance for your support and suggestions.

Hi Balaji,

It doesn't look like it is possible currently, so hopefully others in the community can help if they have already worked around this scenario. I would also recommend adding an idea to the Genesys Cloud Product Ideas Lab with your use case, so that it can be considered by the Product Management team

Dear Community Developers,

I'm currently working on a use case involving Genesys Digital Campaigns, and I'd appreciate your guidance.

My objective is to handle scenarios where a digital message (Email or SMS) fails to send. Ideally, when such a failure occurs, I'd like to update specific fields in the associated contact list record.

I explored Digital Rule Management, but I noticed that only the following wrap-up codes are available for configuration:

1. OUTBOUND-MESSAGE-SENT

2. OUTBOUND-RULE-SKIPPED

Unfortunately, there doesn't appear to be an option to trigger rules based on message failures such as "OUTBOUND-MESSAGE-FAILED" or similar conditions.

If anyone has faced a similar challenge or found an effective approach to manage failed message deliveries and update contact lists accordingly, I'd be grateful for your insights.

Thank you in advance for your support and suggestions.