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When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

Hi @Jason Kleitz - We did updated the Wrap-up code Mapping but still it is keeping number callable as true

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

Can you post a screenshot of what you changed for the wrap up code mappings?

Hi @Jason Kleitz - We did updated the Wrap-up code Mapping but still it is keeping number callable as true

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

@Eric Berkshire - Please find below.

Can you post a screenshot of what you changed for the wrap up code mappings?

Hi @Jason Kleitz - We did updated the Wrap-up code Mapping but still it is keeping number callable as true

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

So you manually created an ININ-OUTBOUND-ON-DO-NOT-CALL-LIST wrap up? Someone can correct me if I'm wrong, but I didn't think they will be treated as the same thing as the system created wrap up.   

It also doesn't look like that wrap up is currently included in the system wrap ups you can select in a rule condition. 

How do your phone numbers get added to your dnc list? Is there any opportunity to mark them uncallable when they are added to the dnc list? Are you using expiration in your list at all?

If I can't find a way to mark it uncallable on insertion to the list itself,  I'd probably start looking at a customer app or a trigger utilizing v2.detail.events.conversation.{id}.wrapup to catch the  ININ-OUTBOUND-ON-DO-NOT-CALL-LIST (which will be a readable value for the name instead of a guid when selected by the system) and then using the dialerContactId and dialerContactListId values on the conversation to utilize a data action to do a get and then a post to mark as uncallable to /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId}.

@Eric Berkshire - Please find below.

Can you post a screenshot of what you changed for the wrap up code mappings?

Hi @Jason Kleitz - We did updated the Wrap-up code Mapping but still it is keeping number callable as true

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.

No @Eric Berkshire - I did not created this wrap up code manually. This is a system disposition similar to other system disposition as listed below.

Yes you are correct, we can not include system wrap up code in call rule.

Below is the screenshot of the contact list where you can see that the system wrap up code has been set but still the number callable is set to true.

Also to answer your question regarding expiration of record in DNC list. We do not have that as we are not only using internal DNC list but also our campaign is integrated with DNC.com

Our end goal is to mark the number un callable if the number exist in DNC list.

So you manually created an ININ-OUTBOUND-ON-DO-NOT-CALL-LIST wrap up? Someone can correct me if I'm wrong, but I didn't think they will be treated as the same thing as the system created wrap up.   

It also doesn't look like that wrap up is currently included in the system wrap ups you can select in a rule condition. 

How do your phone numbers get added to your dnc list? Is there any opportunity to mark them uncallable when they are added to the dnc list? Are you using expiration in your list at all?

If I can't find a way to mark it uncallable on insertion to the list itself,  I'd probably start looking at a customer app or a trigger utilizing v2.detail.events.conversation.{id}.wrapup to catch the  ININ-OUTBOUND-ON-DO-NOT-CALL-LIST (which will be a readable value for the name instead of a guid when selected by the system) and then using the dialerContactId and dialerContactListId values on the conversation to utilize a data action to do a get and then a post to mark as uncallable to /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId}.

@Eric Berkshire - Please find below.

Can you post a screenshot of what you changed for the wrap up code mappings?

Hi @Jason Kleitz - We did updated the Wrap-up code Mapping but still it is keeping number callable as true

Hello Anurag,

Based on this article from the Resource Center, you'll want to add a call rule that checks which contacts are marked as Uncallable. You may need to verify that Wrap-up Code Mappings are set up as well. For more information, check out this Resource Center article:

https://help.mypurecloud.com/articles/wrap-code-mappings-page/

When we run the campaign with an associated DNC list, the campaign skips the record if it falls under DNC list and update system disposition as "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST".

When we recycle the campaign, the campaign again looks for all the records.

We need to find a way where we can mark this record as un-callable based on wrap-up rule or pre-call rule.

We are unable to detect this system disposition "ININ-OUTBOUND-ON-DO-NOT-CALL-LIST" to take any action.

Any help around it will be helpful.