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  • 1.  Has anyone been successful with tables in Knowledge Articles

    Posted 02-06-2024 00:52
    No replies, thread closed.

    You can add tables word-style in Knowledge Articles, but where can you use them?  I have tried bots and agent assist to no avail - they just come out blank.  @Angelo Cicchitto, is there any good documentation about where you can display these?


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------


  • 2.  RE: Has anyone been successful with tables in Knowledge Articles
    Best Answer

    Posted 02-06-2024 02:41
    No replies, thread closed.

    Indeed, Tables are supported today via Knowledge Portal only, you can check compatibility matrix here > https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

    We'll be adding support to Messenger Knowledge App, see this Idea > https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-196

    Thanks!



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    Angelo Cicchitto
    Genesys - Employees
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