Genesys Cloud - Main

HI Team,

We are seeing some customers having to re-enter their MFA details when using Email Wizrad and other 3rd parts apps, this happens about 5 or 6 times a day and can be very frustrating, has anyone else seen this?  support has not been very helpful at this point 

#SystemAdministration

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Paul Smith
Senior Engineer
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Best if the 3rd-party apps use SSO as well as Genesys Cloud.  Each Integration with the 3rd-party app should have the ability to set authentication timeouts.   In the advanced configuration for the integration, there are sometimes controls you can put in like:

{
"pool": {
"connections_idle_time": 60,
"connections_max": 10
}
} 

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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