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Hello everyone, is there a way to know the number of time a contact has been called in in a campaign that is recycled many time a day ?

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  • 1.  Hello everyone, is there a way to know the number of time a contact has been called in in a campaign that is recycled many time a day ?

    Posted 08-03-2017 17:45
    No replies, thread closed.


  • 2.  RE: Hello everyone, is there a way to know the number of time a contact has been called in in a campaign that is recycled many time a day ?

    Posted 08-04-2017 08:30
    No replies, thread closed.

    Hi Eric,

     

    if you want to count attempts, probably you need to add on your contact list , a column called "Attempts Number", and you have to add a Call Rules like below :

    CATEGORY : WRAP UP

    CONDITIONS : CALL ANALYSIS == PERSON ,in the ACTIONS section you need to put :

     

    UPDATE CONTACT COLUMN

    COLUMN NAME : Attempts Number

    UPDATE OPTION : Increment(BY ONE)

     

    It could be an option, but you can create different scenarios based on business requirements.

     

    Let me know if it fixes your needs.

     

    Have a nice weekend

    Stefano

     



  • 3.  RE: Hello everyone, is there a way to know the number of time a contact has been called in in a campaign that is recycled many time a day ?

    Posted 08-23-2017 13:52
    No replies, thread closed.

    HI Eric,

     

    did you solve with this suggestion?

     

    LEt me know

    Thanks

    Stefano



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