Hello,

I hope you are doing well,

I have few questions that I am hoping to find answers to in here:

1. why I am unable to change the "select language"  while creating a new assistant (Contact center -> Assistants -> new assistant)?
2. After creating an assistant and assigning a queue I am unable to change the "Enabled Channels" it is set by default to messaging?

When searching in the resource center I landing on the bellow article mentionning that we can use Agent assist with email media:

https://help.mypurecloud.com/articles/agent-assist-in-digital-desktop-emails/

Looking forward for your answers.

Best regards.