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  • 1.  Help needed about Agent assist

    Posted 03-20-2023 15:44


    I hope you are doing well,

    I have few questions that I am hoping to find answers to in here:

    1. why I am unable to change the "select language"  while creating a new assistant (Contact center -> Assistants -> new assistant)?
    2. After creating an assistant and assigning a queue I am unable to change the "Enabled Channels" it is set by default to messaging?

    When searching in the resource center I landing on the bellow article mentionning that we can use Agent assist with email media:

    Looking forward for your answers.

    Best regards.


    Mohamed Hartal
    Orange SA

  • 2.  RE: Help needed about Agent assist

    Posted 06-22-2023 17:48

    Did you get this figured out?

    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant

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