Gowthami_R1 | 2022-05-12 05:28:53 UTC | #1
Hi team,
We would like to perform some kind of load testing to simulate voice calls on Genesys Cloud platform . Is there any API in genesys Cloud available to accomplish this task, these are steps in testing.
- Make a call
- Press right IVR options programmatically
Is there any 3rd party software or cloud testing tools to accomplish this task in case if Genesys Cloud doesn't have any APIs.
Maodo | 2022-05-12 07:37:46 UTC | #2
Hi,
With some development, you could use Asterisk call files and the SendDTMF function to perform your load testing. Obviously, you must have a working outbound trunk setup in your Asterisk server and sized to support your load testing requirements.
Hope this helps...
Regards, Maodo
tim.smith | 2022-05-13 06:32:56 UTC | #3
@Gowthami_R1 You must not perform any load testing on the platform without pre-approval. Conducting unauthorized load testing may result in the suspension of your org as it may be construed as executing a DDoS attack on the Genesys Cloud platform. Please open a case with Genesys Cloud Care to discuss and seek approval for your load testing plans prior to conducting any testing.
https://help.mypurecloud.com/faqs/can-customers-perform-automated-testing-such-as-load-or-stress-testing-of-genesys-cloud/
system | 2022-06-11 13:23:03 UTC | #4
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