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  • 1.  Help with Error "The outbound domain does not exist" from Agentless Email Data Action

    Posted 10-24-2025 09:01

    All,

    I'm seeking help with an error I am receiving from when using /api/v2/conversations/emails/agentless in a data action. The error I am receiving is:

    "message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {\"message\":\"The outbound domain does not exist\",\"code\":\"postino.error.not.found\",\"status\":404,\"messageWithParams\":\"The outbound domain does not exist\",
          "code": "NOT_FOUND",
          "status": 404,
    I have created a pure.cloud domain and I am using the email address created within that domain as the from address.
    Appreciate any suggestions for how to resolve this error.
    Thanks,

     


    #DataActions

    ------------------------------
    Scott Stewart
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  • 2.  RE: Help with Error "The outbound domain does not exist" from Agentless Email Data Action

    Posted 10-24-2025 09:27

    Hi Scott,

    Did you set the Domain Type to Campaign/Agentless when you created the email domain?



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: Help with Error "The outbound domain does not exist" from Agentless Email Data Action

    Posted 10-24-2025 10:44

    Hi Jan,

    Thanks for the quick response. That was the piece I was missing. Looks like Genesys Cloud domains cannot be used for outbound email campaigns and agentless email notifications so I will setup a Campaign/Agentless sub domain using our corporate domain.

    Thanks,



    ------------------------------
    Scott Stewart
    ------------------------------

    Original Message


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