A place to ask questions, connect with others, and stay in the know
Hopefully the Community Debut Challenge set you up for success in the Genesys community. But in case you had more questions or wanted to dive deeper, the below list should give you additional answers and some tips and tricks to get even more out of your community experience.
1. How do I get more replies to my post?
2. If my post does not get a reply, what are some recommended next steps?
3. When should I start a discussion vs. posting in the library?
4. What do I do if I receive inappropriate content?
5. What are the rules around posting?
1. What is my username/password?
2. How do I update my profile?
3. How do I control what information is visible in my profile?
4. Is there a phone app for the community?
5. Marketing in the community/Mass messaging
6. How does tagging work?
1. How do the different Genesys community sites work?
2. How do I join/subscribe to a community and the affiliated discussion group?
3. How can I control the frequency and format of emails I receive?
4. How do I respond to other posts?
5. How do I start a new discussion thread?
6. Can I search for posts across all communities?
7. How do I see a listing for all the posts to a specific group?
8. How do I mark a post as "Best Answer?"
1. How do I find resources that may have been uploaded by other users?
2. How do the libraries get populated?
3. How do I upload a file?
4. What kinds of files can I upload?
Gamification (Badges, Ribbons, Achievements/Points):
1. What do achievement and points mean?
2. Where can I see available achievements (badges and ribbons)?
3. Where can I see what other badges/ribbons/achievements users have?
4. Are my achievements in the community tied to my GCAP account?
5. Where can I find Genesys community contests and events?
6. What can I win if I participate in a community contest or event?
Don't see what you're looking for? Please create a discussion post on the Welcome Community or email us at email@example.com.------------------------------Nicole MillikenGenesys - Employees------------------------------
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.