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  • 1.  help.mypurecloud.com

    Posted 02-16-2017 18:53
    No replies, thread closed.

    Workforce management is a huge topic.  People ask about it all the time.  It also seems to be a part of business many people are just thrown into!  With that in mind, we included a lot of concept videos on WFM topics with our regular "how to" training.  Check it out here: https://help.mypurecloud.com/articles/purecloud-contact-center-training-course/



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