Genesys Cloud - Main

Hello,


I would like to know if we can condition the display of a field on the script, if the field is empty in Dynamics 365, it won't be necessary to display it.

yours,
#ArchitectureandDesign
#Implementation

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Charaf Eddine Chemlal
Dimension Data France
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Hi Charaf,

This is supported! First, create a custom boolean variable and bind it to the "visible" property of the text or text entry field (attached image). The default value should be 'true'. Then, use a custom action to execute the data action, and then use a conditional to set the bound visibility variable to false if the field is null or empty string. The custom action can be assigned as the script's page load (initial) action.

https://help.mypurecloud.com/articles/define-custom-script-action/

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R. J. Smith
Genesys - Employees
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