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  • 1.  Historical adherence output changes

    Posted 05-08-2025 09:35
    No replies, thread closed.

    Hi All.  Although not a 'report' in the traditional 'Workspace' sense this refers to the 'Historical adherence' module and recent changes there...

    We do a daily export of the 'Historical adherence' report for each of our MUs but as of today this has changed (presumably with the rollout of the release for week commencing 05.05.25). Not only does the column order and selection change but the export now uses the hh:mm:ss format (6h 15m 06s) rather than just minutes. The percentage field has also changed format. This is completely unexpected and inconvenient as we now have to change the format of the report for each MU and then re-format the report into minutes and the percentage into percent! Can this be changed by configuration or does Genesys have to revert this by way of a further release? This is affecting all users who do this regularly.  We have raised a ticket with our 3rd party support provider.


    #Monitoring/Adherence

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    Andrew Smith
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  • 2.  RE: Historical adherence output changes

    Posted 05-09-2025 09:56
    No replies, thread closed.

    Hi Andrew, I apologize for the inconvenience. We are in the process of fixing the unexpected format change and should have the fix deployed early next week. 



    ------------------------------
    Drew Dyr
    Manager, Development
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  • 3.  RE: Historical adherence output changes

    Posted 05-09-2025 10:04
    No replies, thread closed.

    Hi Drew,

    Many thanks for your very speedy response and resolution to the issue!



    ------------------------------
    Andrew Smith
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    Original Message


  • 4.  RE: Historical adherence output changes

    Posted 05-12-2025 09:14
    No replies, thread closed.

    Hi Andrew,

    I just wanted to let you know that the fix was deployed out about 45 minutes ago. To see the fixes the application will need to be refreshed.



    ------------------------------
    Drew Dyr
    Manager, Development
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    Original Message


  • 5.  RE: Historical adherence output changes

    Posted 05-13-2025 04:12
    No replies, thread closed.

    Hi Drew,

    Very many thanks for this confirmation. Happy to report that all is well again this morning!

    Andy.



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    Andrew Smith
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    Original Message


  • 6.  RE: Historical adherence output changes

    Posted 05-11-2025 22:32
    No replies, thread closed.

    Hi Drew, We were also reported of an issue with the Historical Adherence view that the selected columns on the page reset on ANY change in what you're viewing (eg change of date, change of team/BU). Is this being fixed as well? 



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    Dhanalakshmi Vasudevan
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    Original Message


  • 7.  RE: Historical adherence output changes

    Posted 05-12-2025 09:16
    No replies, thread closed.

    Hi Dhanalakshmi,

    The column issue has also been addressed. The fix was deployed about 45 minutes ago. You will need to refresh the application to see the fix.



    ------------------------------
    Drew Dyr
    Manager, Development
    ------------------------------

    Original Message


  • 8.  RE: Historical adherence output changes

    Posted 05-12-2025 19:05
    No replies, thread closed.

    Thanks Drew. I can confirm both the issues are fixed now. 



    ------------------------------
    Dhanalakshmi Vasudevan
    ------------------------------

    Original Message


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