BrentN | 2021-12-22 19:02:49 UTC | #1

Is there a way to extract when a member was added and/or removed from a Group using the API?

For historical tracking we would like to know calls or activities when an agent was part of a specific group, but I don't see where we can determine if an agent was part of a group and when, but only if they are in a group at this moment.

I only see getting members that are part of a group NOW. As well as the group disappears when deleted. I would love to know this information historically.

/api/v2/groups/{groupId}/members -> returns only current members and has no information on when someone was added.

Eos_Rios | 2021-12-22 19:35:05 UTC | #2

Nope. That's all it has. Virtually nothing is tracked as a slowly changing dimension natively. Not Groups, not Queues, not Skills.

You can try requesting it via their AHA - https://genesyscloud.ideas.aha.io/ideas

system | 2022-01-22 19:35:41 UTC | #3

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