JulianAlejandroVil | 2023-09-22 08:19:42 UTC | #1
Hi Team,
I'm using the /api/v2/architect/schedulegroups/{scheduleGroupId} endpoint to check for the modification history of a particular schedule group, but I'm only able to see the last modification. Is there a way to check (either via the front-end or the API) all the versions and who modified a particular schedule group?
Thanks a lot!
Jerome.Saint-Marc | 2023-09-22 10:45:42 UTC | #2
Hello,
Only the current version is available via the API.
Regarding monitoring of changes, you could have a look at Audits Query. There is apparently a "Telephony" - "ScheduleGroup" - "Create"/"Delete"/"Update" service/entity/actions.
You can have a look at the Genesys Cloud Desktop - Admin - Troubleshooting - Audit Viewer if you want to see what's returned (note that the Audit Viewer is leveraging the audit realtime query).
Regards,
JulianAlejandroVil | 2023-09-22 10:40:25 UTC | #3
Thanks a lot for your help! Do you happen to know what the name of the services are? or where can I find the documentation for it?
Jerome.Saint-Marc | 2023-09-22 10:45:33 UTC | #4
For the list of services/entities/actions, that's the link I gave above to Action Catalog - "Telephony" - "ScheduleGroup" - "Create"/"Delete"/"Update" service/entity/actions.
In case of Schedule Group, it is Telephony service, ScheduleGroup entity, and Create/Delete/Update actions.
system | 2023-10-23 10:45:57 UTC | #5
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