Evening,
I am sure its been raised before though couldn't locate the post, when using interactions and randomly selecting calls is it possible than when you go back into the full view of interactions for it to hold the position you were looking at rather than going back to start or end (depending on how its sorted)?
We find it very time consuming when cherry picking call records to evaluate and not being able to get back to the page we were looking at, while the filters are useful to search particular details. It would be handy to pause the interactions similar to pausing like in campaign details to lock in interactions from a particular page. Flicking through page after page where you could have over 50 pages of call records gets repetitive and frustrating.
Any enhancements being done for such functionality? If not ill raise an idea
Cheers
#Omni-ChannelDesktop/UserInterface#PlatformAdministration#Telephony#Unsure/Other------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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