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  • 1.  Holiday Automation Rules

    Posted 12-15-2025 11:24
    No replies, thread closed.

    Could I ask please.

    Do we have any plans to incorporate an automated staffing check option for holiday rather than just an allocated pots of hours/time off group please?

    So basically something where if at an intraday staffing level once the leave is applied it does not drop the staffing to a certain level it can be approved which is configured by an administrator.

    Thank you !


    #TimeOff,AbsenceManagement

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    Neil Draycott
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  • 2.  RE: Holiday Automation Rules

    Posted 12-16-2025 07:56
    No replies, thread closed.

    Hi Neil, 

    We have a couple of items on the roadmap that might help with this:

    • 15 Minute Time Off Limits
      • Admins will be able to set specific Time Off Limits for times of day each day.
        • Rather than having a pot of 48 hours, the admin could configure something like:
        • 2 staff limit 7:00 - 9:00
        • 4 staff limit 9:00 -11:00
        • 6 staff limit 11:00 - 15:00
        • 4 staff limit 15:00 - 17:00  
        • 2 staff limit 17:00 - 19:00
    • Colour-coded/highlighted statistics within the Schedule Editor view
      • This will help admins spot under and over-staffed periods more easily and visually. 

    If you are looking for something in addition to these or a specific report, it would be great if you could create an idea in the Genesys Ideas Lab.

    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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  • 3.  RE: Holiday Automation Rules

    Posted 12-16-2025 11:04
    No replies, thread closed.

    Thats sounds good :) a big step forward. I guess thats still not fully automated though. I'll raise on the portal as you say. But do like what you have described.



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    Neil Draycott
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    Original Message


  • 4.  RE: Holiday Automation Rules

    Posted 12-17-2025 10:28
    No replies, thread closed.

    Hi Neil,

    You're right - the current roadmap items are more about giving admins tighter control and visibility rather than fully automating approvals.



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
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  • 5.  RE: Holiday Automation Rules

    Posted 12-17-2025 10:42
    No replies, thread closed.

    Could you elaborate on what additional auto-approval functionality you think Genesys Cloud needs? 



    ------------------------------
    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
    ------------------------------

    Original Message


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