What the Score Report Tells Us
The report shows these topic areas:
|
Topic
|
Score
|
|
Introduction to Outbound Concepts
|
83.33%
|
|
Contact Lists, Dialing Modes, Campaigns, and DNC Lists
|
86.36%
|
|
Contact List Filters and Time Zone Management
|
100%
|
|
Call Analysis Response and Wrap-Up Code Mapping
|
83.33%
|
|
Campaign Dashboard and Campaign Rules
|
100%
|
|
Sequencing, Scheduling, and Outbound Settings
|
83.33%
|
|
Contact Center Administration
|
80%
|
Estimating Question Counts
The percentages provide clues:
- 83.33% = 5/6 or 10/12
- 86.36% ≈ 19/22
- 80% = 4/5 or 8/10
- 100% = all correct
Because the percentages are not all multiples of the same number, Genesys appears to use weighted topic scoring, not simply a fixed number of questions per section.
My best estimate is:
|
Topic
|
Likely Weight
|
|
Contact Lists, Dialing Modes, Campaigns, DNC Lists
|
Very High
|
|
Campaign Rules & Dashboard
|
High
|
|
Call Analysis & Wrap-Up Mapping
|
High
|
|
Sequencing & Scheduling
|
Medium
|
|
Contact List Filters & Time Zones
|
Medium
|
|
Introduction Concepts
|
Low-Medium
|
|
Contact Center Administration
|
Low-Medium
|
Topics Most Frequently Mentioned by Successful Candidates
Genesys engineers who passed often mention that the exam contains many scenario-based questions involving: Campaign management, Contact Lists, Dialing Modes, Rulesets, Call Analysis Responses, and troubleshooting outbound campaigns.
Likely Difficulty by Domain
1. Contact Lists, Dialing Modes, Campaigns, and DNC Lists
Difficulty: High
Expect questions about:
- Predictive vs Progressive vs Preview vs Power dialing
- Agentless campaigns
- DNC list behavior
- Attempt controls
- Campaign recycling
- Contact list configuration
Many sample questions focus on these areas.
My estimate: 25-35% of the exam.
2. Call Analysis Response and Wrap-Up Code Mapping
Difficulty: High
Know:
- Answering Machine Detection (AMD)
- Call Analysis Responses
- Wrap-up code mapping
- Transferring live calls to agents
- Assigning wrap-up codes automatically
These are frequently tested according to practice materials.
My estimate: 15-20% of the exam.
3. Campaign Dashboard and Campaign Rules
Difficulty: Medium-High
Study:
- Campaign metrics
- Idle agents
- Outstanding calls
- Abandon rate
- Rule conditions
- Rule actions
- Campaign prioritization
Candidates report scenario questions in this area.
My estimate: 15-20%.
4. Sequencing, Scheduling, and Outbound Settings
Difficulty: Medium
Know:
- Callable time sets
- Campaign schedules
- Campaign sequences
- Rules interaction
- Time restrictions
My estimate: 10-15%.
5. Contact List Filters and Time Zone Management
Difficulty: Medium
Understand:
- Filter logic
- Previewing filters
- Time zone mapping
- Contactable time sets
- Record selection
These concepts are straightforward but easy to confuse in scenarios.
My estimate: 10-15%.
6. Introduction to Outbound Concepts
Difficulty: Easy-Medium
Know:
- Basic outbound terminology
- Campaign lifecycle
- Core outbound architecture
My estimate: 5-10%.
7. Contact Center Administration
Difficulty: Medium
Know:
- Permissions
- Roles
- Queues
- Agent configuration
- Admin settings related to outbound
My estimate: 5-10%.
If I Had Only 1 Week Before the Exam
I'd spend my time like this:
Priority 1 (60%)
- Dialing Modes
- Campaigns
- Contact Lists
- DNC Lists
- Attempt Controls
- Call Analysis Responses
Priority 2 (25%)
- Campaign Rules
- Dashboard Metrics
- Scheduling
- Contactable Time Sets
Priority 3 (15%)
- Admin Configuration
- Time Zone Management
- Introductory Concepts
Common "Trick" Areas
Many candidates lose points because they confuse:
|
Concept A
|
Concept B
|
|
Predictive
|
Progressive
|
|
DNC List
|
Attempt Control
|
|
Filter
|
Contactable Time Set
|
|
Wrap-Up Code
|
Call Analysis Response
|
|
Campaign Rule
|
Sequence
|
|
Agentless
|
Preview Campaign
|
For a Genesys Cloud developer, I would expect the heaviest concentration of questions to be around Dialing Modes, Campaign Configuration, Contact Lists, Call Analysis Responses, Rules, and Troubleshooting Outbound Campaign Behavior. Those areas repeatedly appear in practice exams and community feedback.
#Certification------------------------------
Francis Guo
NA
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