Genesys Cloud - Developer Community!

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

How are you managing WhatsApp conversation history with PureSocial?

  • 1.  How are you managing WhatsApp conversation history with PureSocial?

    Posted 4 hours ago

    We're using PureSocial integrated with Genesys Cloud and I'm curious how other organizations manage customer conversation history. Are there any recommended configurations or workflows to improve the agent experience?


    #Architect

    ------------------------------
    Kleber Andrade
    ------------------------------


Related Content