Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

How are you measuring success with AVA?

  • 1.  How are you measuring success with AVA?

    Posted 5 hours ago

    I would like to hear from the community about how you are currently measuring KPIs for AVA.

    For your inbound and outbound use cases, which metrics are giving you the best view of performance and business value?

    Interested to learn how others are measuring success beyond just automation volume!


    #ConversationalAI(Bots,VirtualAgent,etc.)

    ------------------------------
    Ignacio Peredo
    Senior CX Advisory Consultant
    ------------------------------


Related Content