Genesys Cloud - Main

Just curious what you're doing within your Architect flows if you wanted to work out how many seconds until closure? I've been looking at getting the active schedule from an evaluate schedule group, then a data action to lookup that specific schedule to strip out just the close part of it, then considering doing a bunch of DateTimeDiff stuff but as usual there's problems with daylight savings etc but even trying to get that piece right is doing my head in 

It seems like there should be a simpler way to find out just how long is left until the contact centre closes.

Any tips or suggestions? Bonus points for any example flows you can attach  

You could evaluate the schedule group with a time in the future instead of the default current time.

AddSeconds(GetCurrentDateTimeUtc(), 60) for example to see if it will be open in 60 seconds.

Just curious what you're doing within your Architect flows if you wanted to work out how many seconds until closure? I've been looking at getting the active schedule from an evaluate schedule group, then a data action to lookup that specific schedule to strip out just the close part of it, then considering doing a bunch of DateTimeDiff stuff but as usual there's problems with daylight savings etc but even trying to get that piece right is doing my head in 

It seems like there should be a simpler way to find out just how long is left until the contact centre closes.

Any tips or suggestions? Bonus points for any example flows you can attach  

Just curious what you're doing within your Architect flows if you wanted to work out how many seconds until closure? I've been looking at getting the active schedule from an evaluate schedule group, then a data action to lookup that specific schedule to strip out just the close part of it, then considering doing a bunch of DateTimeDiff stuff but as usual there's problems with daylight savings etc but even trying to get that piece right is doing my head in 

It seems like there should be a simpler way to find out just how long is left until the contact centre closes.

Any tips or suggestions? Bonus points for any example flows you can attach  

Just curious what you're doing within your Architect flows if you wanted to work out how many seconds until closure? I've been looking at getting the active schedule from an evaluate schedule group, then a data action to lookup that specific schedule to strip out just the close part of it, then considering doing a bunch of DateTimeDiff stuff but as usual there's problems with daylight savings etc but even trying to get that piece right is doing my head in 

It seems like there should be a simpler way to find out just how long is left until the contact centre closes.

Any tips or suggestions? Bonus points for any example flows you can attach