maxw | 2018-04-15 12:34:52 UTC | #1
Dear Sir/Madam,
I tried to use Analytics Conversations Aaggregates Query API get some data group by queue id. But how can I get queue name then I could display more information for end user.
Thanks.
anon39326996 | 2018-04-15 19:42:00 UTC | #2
This API lets you access queue details: https://developer.mypurecloud.com/api/rest/v2/routing/index.html#getRoutingQueuesQueueId
maxw | 2018-04-16 00:24:37 UTC | #3
Thank you Lucie. I tried this method and it is working.
tim.smith | 2018-04-16 14:34:45 UTC | #4
As a best practice, if you're going to be resolving multiple queue names, it may be best to retrieve the list of all queues using GET /api/v2/routing/queues so you only have to make one request (per 100 queues).
system | 2018-05-17 14:36:15 UTC | #5
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