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  • 1.  How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-07-2017 09:13
    No replies, thread closed.


  • 2.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-07-2017 13:33
    No replies, thread closed.

    If I am correct this is a function in development / on roadmap. Questionnaire after a conversation for the customer (quality monitoring).



  • 3.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-13-2017 12:17
    No replies, thread closed.

    Sure is, NPS after call/chat/email if I am correct. Might be just on calls and chat though



  • 4.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-14-2017 09:35
    No replies, thread closed.

    What does NPS stand for?



  • 5.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-14-2017 09:45
    No replies, thread closed.

    I searched PureCloud and the RessourceCenter and couldnt find anything to NPS.

    Thank you for your answer



  • 6.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-14-2017 09:54
    No replies, thread closed.

    NPS = Net promoter score.

    Feature can be used for 'Call Rating'

    Correct that you can't find anything on the resource sites. It is not developed yet / not available yet for us customers. I don't know what the status is.

     



  • 7.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 08-24-2017 09:34
    No replies, thread closed.

    You need to create you own In Queue Call Flow for NPS (in case of post call survey)and assign attribute as Variable for every questions, in order to catch these values through API.

    Obviously is not linked to Quality Monitoring OOB feature.

    You need to export these value and import to your DWH.

     

    LEt me know if you need any other info.

    Thanks

    Stefano



  • 8.  RE: How can I integrate a Call rating feature after the call where the customer can rate the conversation he/she just had? Maybe by pressing 1-6 to rate the call

    Posted 01-25-2018 02:02
    No replies, thread closed.

    Hi there any update on if this has progressed on the roadmap yet or an ETA?



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