eparis | 2024-02-26 21:48:13 UTC | #1
Hello.
I need to trigger a backend service whenever an agent starts interacting with a customer in voice interactions. I've been successful with inbound voice interactions, using the Eventbridge metrics notification topic. I listen to when the tAnswered and tTalkComplete metrics are emitted, and it has worked so far.
But it doesn't work with callback outbound interactions. How can I capture this moment when customer and agent start talking to each other in callbacks?
Appreciate the help.
eparis | 2024-04-30 13:38:12 UTC | #2
Hello.
Bumping this post. Please any help would be appreciated.
This post was migrated from the old Developer Forum.
ref: 24884