Genesys Cloud - Main

Sometimes, multiple agents end up initiating click-to-dial calls to the same customer at the same time.

Is there a way to prevent simultaneous outbound calls to the same phone number?

Hi Seungjae,

There isn't anything that stops multiple agents specifically dialing the same number.  You could possibly us a preview campaign to assign the interactions to the agents so they don't choose the same contacts? 

Sometimes, multiple agents end up initiating click-to-dial calls to the same customer at the same time.

Is there a way to prevent simultaneous outbound calls to the same phone number?