Gladys | 2020-01-13 23:29:50 UTC | #1
Hi, I need obtain the total of the agents connected by month, it will be similar to report of concurrent user in the billable period. Is it possible?
tim.smith | 2020-01-14 16:50:41 UTC | #2
Looking for non-offline presences for each user would be one way to measure that: https://developer.mypurecloud.com/api/rest/v2/analytics/user_detail.html
system | 2020-02-14 16:50:41 UTC | #3
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