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  • 1.  How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-25-2018 15:44
    No replies, thread closed.
    Always found it odd that the most important metric was missing and that it hasn't been added yet since it seems like such an easy thing to add.  How can we affect the priority to get this added ?  Thank you in advance!

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    Ramsey Miller
    Associated Credit Union of Texas
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  • 2.  RE: How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-25-2018 16:09
    No replies, thread closed.
    Most folks open a support case to get added to the issue in Jira to denote their need/interest. There is probably an entry on the Ideas site as well.

    Right now that feature is blocked by some underlying work that needs to be done.


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    George Ganahl
    Principal Program Manager
    Genesys
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  • 3.  RE: How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-25-2018 16:10
    No replies, thread closed.
    oh ok, I've only ever opened problems but I will do that now, thank you.

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    Ramsey Miller
    Associated Credit Union of Texas
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    Original Message


  • 4.  RE: How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-25-2018 16:15
    No replies, thread closed.
    Vote it up! https://purecloud.ideas.aha.io/ideas/CLANA-I-209

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    Melissa Bailey
    Genesys - Employees
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  • 5.  RE: How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-25-2018 16:29
    No replies, thread closed.
    ok! Can we fix that title of that 'idea' so that more people might know that is about a "live view to see longest call holding in queue"  Or should I start a new one ?

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    Ramsey Miller
    Associated Credit Union of Texas
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    Original Message


  • 6.  RE: How can we affect the urgency for "PURE-975" (live view of longest call hold time)

    Posted 09-26-2018 07:36
    No replies, thread closed.
    I updated the title based on your suggestion.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


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