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  • 1.  How can we attach email.message.ID into reply emails by agent.

    Posted 06-06-2021 02:41
    No replies, thread closed.
    Hello Team,

     I am looking for a way to attach the email message ID to outbound Reply email sent by customer. How can we do it, Or can we do it using Scripts?

    Thanks,
    Rajnish
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Integrations

    ------------------------------
    Shrikant Shevade
    Thermo Fisher Scientific Inc
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  • 2.  RE: How can we attach email.message.ID into reply emails by agent.

    Posted 06-07-2021 02:57
    No replies, thread closed.
    Hi Could be more specific in which application your are trying too. WWE?

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    Vinoth Ezhilan Manian
    Pointel (formerly Touch Point)
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  • 3.  RE: How can we attach email.message.ID into reply emails by agent.

    Posted 06-07-2021 08:55
    No replies, thread closed.
    Hi,

    As I understand you want to attach Email Conversation Id to the reply email message body.
    You can implement script to show conversation Id, so agent will be able to copy it from there and past to the reply email message.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------



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