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How do i get the information of 'Transferred' (Yes/No) in the Genesys API

  • 1.  How do i get the information of 'Transferred' (Yes/No) in the Genesys API

    Posted 06-05-2025 18:09

    LEOFRANCA | 2024-06-13 18:09:19 UTC | #1

    I want to retrieve this information about the conversations i the api. But i don't know how.


    jacobshaw | 2024-06-17 14:04:40 UTC | #2

    Hi @LEOFRANCA Not sure what the context of that column is, but you could use the nTransferred metric in a filter in a conversation details query to get only conversations with or without transfers. For example, to get conversations without transfers, try a request body like this:

    {
     "interval": "2024-06-01T00:00:00Z/2024-06-16T00:00:00Z",
     "order": "desc",
     "orderBy": "conversationStart",
     "conversationFilters": [
      {
       "type": "or",
       "predicates": [
        {
         "type": "metric",
         "metric": "nTransferred",
         "operator": "notExists",
         "value": null
        }
       ]
      }
     ]
    }

    system | 2024-07-18 14:04:46 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 26771