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How do I get the recordingID associated with a specific email message?

  • 1.  How do I get the recordingID associated with a specific email message?

    Posted 06-05-2025 18:33

    Martin_Myska | 2025-01-24 07:48:50 UTC | #1

    Hi, I need to solve the following problem. The customer needs to download an EML file and save it after the email is finished (packed by the agent). I have done the following:

    1. I have created a trigger v2.detail.events.conversation.{id}.acw and the corresponding workflow.

    The workflow gets the following JSON { "eventTime":1737639800920 "conversationId":"48002ead-1978-4743-811b-de99f07682df" "participantId":"54315235-12a5-4ced-96db-b8679fce93f1" "sessionId":"b7138699-58a0-47d8-8a63-b43736e51556" - is this usable to find corresponding recordingId? "mediaType": "EMAIL" "provider": "PureCloud Email" "direction": "INBOUND" "addressTo": "dev.urm2@ntt.euw2.pure.cloud" "adressFrom": "martin.myska@global.ntt" "subject: "Re: test" "userId":"eb256b14-ed01-4662-ad40-35deae4c2969" "queueId":"56a94898-0f4a-480b-8128-bf40784c0342" "wrapupCode":"7fb334b0-0e9e-11e4-9191-0800200c9a66" "wrapupDurationMs":5293 "conversationExternalContactIds" (1): [ [0]: "88e23c61-7d9e-4f96-8b11-dc3bc5a4085e" ] }

    My question is: How can I find out (in the workflow, using the Genesys API) the corresponding recordingId and messageid for the current message that the agent has completed?

    I tried to analyze following: Recording api get /api/v2/conversations/{conversationId}/recordingmetadata Get recording metadata for a conversation. Does not return playable media.

    get /api/v2/conversations/{conversationId}/recordingmetadata/{recordingId} Get metadata for a specific recording. Does not return playable media.

    get /api/v2/conversations/{conversationId}/recordings Get all of a Conversation's Recordings.

    Conversation API get /api/v2/conversations/{conversationId}/recordings/{recordingId} Gets a specific recording.

    get /api/v2/conversations/emails/{conversationId}/messages Get conversation messages

    get /api/v2/conversations/emails/{conversationId}/messages/{messageId} Get conversation message

    Analytics API ? ...

    I know, it has to be possible, because Genesys UI maps the API call correctly if the user downloads the digital recordings from the Interactions detail.

    Thank you Martin

    system | 2025-02-23 07:48:56 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 31382



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