Genesys Cloud - Main

Hello! We have a specific department that has a ring group "hotline" in place.How do I locate how many calls have been received for that group? It's a ring group only and not tied to a queue. 

#Unsure/Other

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Ben Jones
Vice President- Call Center & Interactive Services
ORNL Federal Credit Union
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Hi Ben,

If you have a phone number attached to the group, you can run the interactions report under Performance > Workspace > Interactions and filter by DNIS.

Calls to the group should come up:

You can also run a DNIS performance report and filter on your group's phone number:



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Niel Vicente
DAMAC Properties Co. LLC
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