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  • 1.  HOW DO I MAKE GROUPS THAT STAY ACCURATE? (RULES-BASED GROUPS)

    Posted 09-06-2016 19:35
    No replies, thread closed.

    I've heard that PureCloud has some automation that makes it easier to maintain group memberships - how do I do that?



  • 2.  RE: HOW DO I MAKE GROUPS THAT STAY ACCURATE? (RULES-BASED GROUPS)

    Posted 04-28-2023 12:30
    No replies, thread closed.

    This post is very old, I know...but lends an opportunity to mention the new-ish feature, Skill Expression Groups:

    https://help.mypurecloud.com/faqs/where-can-i-find-information-on-skill-expression-groups/



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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